Terms and Conditions

By accessing or using DealQ (the “Service”), operated by DealQ Ltd. (“Company,” “we,” “us,” or “our”), you (“User,” “you”) confirm that you have read, understood, and agreed to these Terms. If you do not agree, you must not use the Service.

Your use of the Service is also governed by our Privacy Policy, which explains how we collect, process, store, and share your data, including in connection with third-party AI providers and product improvement.

Please read these Terms carefully. They limit what we are responsible for, and they make you responsible for certain things. In particular: outputs are not advice and must not be relied on (Section 4); you are responsible for the conversations you record (Section 5) and for your content and the personal data in it (Sections 6 and 8); the Service is provided without warranties (Section 13); our liability to you is excluded and capped (Section 14); and you agree to cover our losses from certain claims (Section 15).

1. Who May Use the Service

The Service is for business and professional use only. By using it, you confirm that:

(a) you are at least 18 years old;

(b) you are using the Service in the course of a business, trade, or profession, and not as a consumer; and

(c) if you use the Service for a company or other organization (for example, as a member of its workspace), you have authority to accept these Terms on its behalf. In that case, “you” means both you and that organization, and each is responsible for complying with these Terms.

You are responsible for everything done through your account and for keeping your sign-in details confidential. Tell us promptly at manuel@dealq.io if you believe your account has been used without your permission. The organization that owns a workspace is responsible for whom it admits as members, for what they do in the Service, and for removing members who should no longer have access.

2. Early Access and Product Testing

DealQ is at an early, pre-revenue stage and is made available for evaluation and product testing. Access may be offered free of charge. The Service is provided on an “as is” and “as available” basis. During this period it may contain errors, change without notice, be interrupted, lose data, or be discontinued, and features may be added, modified, or removed at any time. We make no guarantee of availability, uptime, accuracy, or fitness for any particular purpose. By taking part you understand that you are helping us test and improve an early product, and you agree to give us reasonable feedback when we ask for it.

3. Nature of the Service

DealQ is an AI-assisted negotiation preparation and coaching tool. It works by sending User-provided inputs, including typed text, uploaded documents, attachments, meeting recordings and transcripts, information you import from a service you connect, and related context (together, “User Content”), to third-party large language model and infrastructure providers (“Third-Party AI Providers”) in order to generate preparation guidance and live coaching. A current list of these providers is maintained in our Privacy Policy.

Some features search the public web, either when you ask for research or where the Service looks something up in order to answer you, to find information about the organizations, people, and topics in a negotiation. What a search returns comes from third-party sources that we do not control and have not checked.

Anything the Service generates for you, including guidance, coaching, summaries, research, and suggested changes to your preparation, is an “output”.

4. No Professional Advice and No Reliance

DealQ helps you prepare for and run negotiations, but it is a software tool, not an advisor. Its outputs are generated by AI and:

(a) are probabilistic and may be incomplete, out of date, wrong, or fabricated;

(b) do not constitute legal, financial, tax, accounting, investment, or other professional advice;

(d) where they draw on the public web or on any other third-party source, may repeat material that is unreliable, out of date, or untrue, and may concern a different person or organization with the same or a similar name.

You are solely responsible for every decision you make and every action you take in a negotiation. Any use you make of an output is at your own risk. You must check an output independently before you act on it or pass it on to anyone else, and you should consult an appropriately qualified professional before relying on any output in a matter of consequence. We do not predict or guarantee the outcome of any negotiation.

Where an output concerns an identifiable person, you are responsible for how you use it, including for complying with the data protection, privacy, confidentiality, and defamation laws that apply to you.

Where you use the meeting, voice, or transcription features, DealQ produces a written transcript of the conversation in order to power coaching. You are solely responsible for complying with all laws that apply to recording or transcribing a conversation, including giving any notice and obtaining any consent required from other participants in your jurisdiction and in theirs. You confirm that you have all rights and consents needed for any conversation you capture through the Service, and you must not use these features where recording or transcribing the conversation would be unlawful. That the DealQ meeting bot joins a call as a visible participant does not replace any notice or consent the law requires from you.

At present, we retain the audio recording of your sessions together with the transcript. If you ask us to delete the audio recording, we will delete it within 72 hours of your request. You can make this request by emailing manuel@dealq.io.

6. Your Content and Your Responsibilities

Your content stays yours. As between you and us, you keep all rights you have in your User Content. You give us a non-exclusive, worldwide, royalty-free license to host, copy, process, transmit, and display User Content, and to allow our service providers to do the same, as needed to provide, secure, and support the Service and as these Terms and our Privacy Policy describe.

You are responsible for it. You are solely responsible for your User Content and for your right to use it with the Service. Each time you submit, upload, record, import, or otherwise bring User Content into the Service, you confirm that:

you have all the rights, permissions, and consents needed to do so, and to allow us and our service providers to process it as these Terms and our Privacy Policy describe, including by sending it to Third-Party AI Providers;
doing so does not breach any law, any duty of confidence, any contract (including a non-disclosure agreement, or your organization’s agreement with another provider), or anyone’s intellectual property, privacy, or other rights; and
where it includes personal data about other people, such as counterparts, contacts, colleagues, and meeting participants, you have given every notice, and have every consent or other legal basis, that the law requires for that data to be collected, brought into the Service, and processed there, including by AI.

What the Service is not for. The Service is not designed to meet the legal requirements that apply to particularly sensitive information. You must not submit information about a person’s health, racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic or biometric data, sex life or sexual orientation, or criminal convictions or offences; information about children; or payment card details, bank credentials, government identification numbers, or passwords. If you submit any of these, you do so at your own risk and you are responsible for the consequences.

Keep your own copies. The Service is not a system of record or a backup service. You are responsible for keeping your own copies of anything you need.

Removal. We do not monitor User Content and have no duty to. We may remove User Content, or disable access to it, where we reasonably believe it breaches these Terms or the law, or where the law requires us to.

7. How We Use Your Content to Improve the Service

To operate, evaluate, and improve DealQ, we may use meeting transcripts and the coaching tips and outputs generated during your sessions to test, train, and improve our models, prompts, and product. Before using transcript data for this purpose we apply commercially reasonable steps to reduce direct identifiers such as names, email addresses, and organization names. You authorize us to do this, and you confirm that you are entitled to permit it for the conversations you capture.

We do not use the documents, files, or spreadsheets you upload, or the text you type into input fields, to train models. You may ask us to exclude your transcript data from training at any time by emailing manuel@dealq.io. Connected Account Data, as defined in our Privacy Policy (for example, what we receive from Sign in with Google or from a connected Google Calendar), is never used for this purpose; see Section 3 of our Privacy Policy. Records you choose to import into your workspace from a service you connect, such as a CRM, are User Content, not Connected Account Data, and are not used to train models either. Full detail is set out in our Privacy Policy.

8. Personal Data

Each of us will comply with the data protection laws that apply to it in connection with the Service.

Personal data in your content. For personal data contained in User Content (“Customer Personal Data”), you are the controller: you decide what is brought into the Service and why. We process Customer Personal Data on your behalf, as your processor, in order to provide the Service to you, under the Data Processing Terms in Schedule 1, which form part of these Terms.

Our own purposes. We are the controller of the personal data we process for our own purposes, as our Privacy Policy describes. That covers account, usage, device, and support information, and Connected Account Data; what we process to keep the Service secure, to prevent abuse, and to meet our legal obligations; and the de-identification and product-improvement use described in Section 7.

People who are not users. You are responsible for telling the people whose personal data you bring into the Service about your use of it, and for responding to their requests to exercise their rights. If one of them contacts us about Customer Personal Data, we may refer them to you, and you will deal with the request.

9. Acceptable Use

You agree to use the Service only for lawful purposes and only with User Content that you have the right to submit. You will not use the Service in any way that violates applicable law or the rights of any third party.

In particular, you will not, and will not allow anyone else to:

record, transcribe, monitor, or research any person unlawfully, or use the Service to harass, defame, deceive, or defraud anyone, or to build a profile of a person’s private life;
use an output as the sole basis for a decision that has a legal or similarly significant effect on a person, such as a decision about employment, credit, insurance, housing, or access to an essential service;
submit content that is unlawful or that contains malicious code;
access the Service by automated means other than those we provide, probe or test its security without our written permission, get around any limit or access control, or interfere with its operation;
copy, reverse engineer, or extract the Service’s software, prompts, or models, or use the Service or its outputs to build a competing product or to train a model, except to the extent the law does not allow us to prevent this;
resell the Service, or share your account or sign-in details with anyone else; or
use the Service in breach of any export control or sanctions law.

10. Third-Party Authentication and Integrations

The Service may offer third-party sign-in options, such as Sign in with Google, to create or access your account, and optional integrations with third-party services, such as a calendar or a CRM (each a “Connected Service”). Each Connected Service is supplied by its own provider, which acts independently under its own terms and privacy policy and under your or your organization’s agreement with it. We do not control Connected Services. We are not responsible for their availability, security, or accuracy, for what their providers do or fail to do, or for changes a provider makes to the access it gives us, any of which may limit or end an integration without notice.

When you connect a Connected Service, import or refresh information from it, or ask us to send information to it, you instruct us to do so for you and for your organization. By doing so, you confirm that:

you are authorized by your organization, and permitted by its agreement with the provider, to connect the Connected Service and to give us that access;
you and your organization have the right to bring the information you import into the Service, including any notice, consent, or other legal basis required for personal data about other people, and that information is User Content under Section 6;
you understand that imported information is stored in your organization’s workspace, is available to its members, is processed like other User Content, including by Third-Party AI Providers, and is not restricted in the workspace by the permissions set in the Connected Service; and
you have reviewed whatever you ask us to send to a Connected Service. Once sent, it is held by that provider, and we cannot recall, change, or delete it.

Information imported from a Connected Service is a copy taken when it was imported or last refreshed. It may be incomplete or out of date, and the Connected Service remains your record. Section 4 (No Professional Advice and No Reliance), Section 13 (Disclaimers), Section 14 (Limitation of Liability), and Section 15 (Indemnity) apply to Connected Services and to anything the Service does with or through them.

How we handle the data we receive from such providers, and the limits on its use, are described in our Privacy Policy, in particular Section 3.

11. Our Rights in the Service, and Feedback

The Service, including its software, design, prompts, models, and documentation, belongs to DealQ Ltd. and its licensors and is protected by intellectual property laws. Subject to these Terms, we give you a limited, non-exclusive, non-transferable, revocable right to use the Service for your own internal business purposes. All other rights are reserved.

As between you and us, you may use the outputs the Service generates for you for your own internal business purposes. Because of how AI works, an output may not be unique, and the Service may generate the same or a similar output for someone else. We do not promise that an output is free of third-party rights.

If you give us feedback or suggestions about the Service, we may use them freely, without restriction and without payment to you.

12. Suspension and Termination

You may stop using the Service and close your account at any time.

We may suspend or end your access to all or part of the Service at any time, with or without notice, including where we reasonably believe you have breached these Terms; where your use creates a risk of harm or legal exposure for us, for another user, or for anyone else; where a provider we depend on requires it; or where we stop offering the Service or a feature. Where it is reasonable to do so, we will try to tell you first. We are not liable to you for suspending or ending your access.

When your access ends, your right to use the Service ends with it, and we handle your User Content as our Privacy Policy describes. The provisions of these Terms that are meant to continue after your access ends do so, including Sections 4 to 8, 11, 13 to 15, 18, and 19.

13. Disclaimers

To the maximum extent permitted by law, the Service, its outputs, and everything made available through it are provided “as is” and “as available”, and we exclude all warranties, conditions, representations, and other terms of any kind, whether express or implied by statute, common law, custom, or otherwise, including any implied term as to satisfactory quality, fitness for a particular purpose, non-infringement, or the use of reasonable care and skill.

Without limiting that, we do not promise that:

(a) the Service will be uninterrupted, timely, secure, or free of errors or harmful components;

(b) any output, transcript, summary, research result, or imported or refreshed information will be accurate, complete, current, or suitable for your purpose;

(d) User Content will not be lost, altered, or damaged; or

(e) using the Service will produce any particular result, in a negotiation or otherwise.

Nothing that we, or anyone acting for us, say or publish, whether in the Service, on our website, in marketing material, in a demonstration, or otherwise, creates a warranty that is not expressly set out in these Terms.

14. Limitation of Liability

You use the Service at your own risk. In this Section and in Section 15, “we” and “us” include DealQ Ltd., its affiliates, and their respective directors, officers, employees, and contractors, and “liability” means liability of any kind arising out of or in connection with these Terms, the Service, or any output, whether in contract, tort (including negligence), breach of statutory duty, misrepresentation, restitution, or otherwise.

14.1 What is not limited. Nothing in these Terms limits or excludes any liability that cannot be limited or excluded under applicable law, including liability for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation.

14.2 No liability for an early-access Service. Subject to Section 14.1 and to the maximum extent permitted by law, we accept no liability to you and will not be liable for any loss or damage of any kind, whether direct, indirect, incidental, special, consequential, or punitive, arising out of or relating to your use of, or inability to use, the Service, or your reliance on any output, even if we were told such loss was possible.

14.3 Losses we are never liable for. Subject to Section 14.1, and whether or not Section 14.2 applies, we will not be liable to you for any of the following, each of which is a separate exclusion, and whether or not the loss was foreseeable or we were told it was possible:

(a) loss of profits;

(b) loss of revenue, sales, or business;

(d) loss of anticipated savings;

(e) loss of, or damage to, goodwill or reputation;

(f) loss or corruption of, or damage to, data or User Content;

(g) any indirect, special, consequential, incidental, or punitive loss or damage; or

(h) any loss arising from your reliance on an output; from your User Content or your instructions; from a conversation you recorded or research you carried out; from anything done or not done by a Connected Service, a Third-Party AI Provider, or any other third party; from someone using your account because your sign-in details were not kept secure; from our suspending or ending your access; or from any event outside our reasonable control.

14.4 Cap. Subject to Section 14.1, and whether or not Sections 14.2 and 14.3 apply, our total liability to you for all claims taken together is limited to the greater of (a) the total amount you paid us for the Service in the 12 months before the first event giving rise to a claim, and (b) £100.

14.5 Time limit. To the extent the law allows, you must start any claim against us within 12 months of the date you first knew, or ought reasonably to have known, of the facts giving rise to it. After that, the claim is barred.

14.6 A fair allocation of risk. You acknowledge that the Service is offered at an early stage, free of charge or at a price that reflects these limits; that you are better placed than we are to judge, and to insure against, the loss you might suffer; and that you remain free to decide whether and how to act on anything the Service produces. Each provision of this Section 14 operates separately. If a court finds any of them unenforceable, the others continue to apply.

15. Indemnity

You will indemnify us, and keep us indemnified, against all claims, demands, proceedings, and regulatory investigations brought by anyone else, and against all resulting liabilities, losses, damages, costs, and expenses (including reasonable legal fees, and fines and penalties to the extent the law allows them to be recovered), arising out of or in connection with:

(a) your User Content, including any claim that it, or our processing of it as these Terms allow, infringes or violates anyone’s rights or any law;

(b) personal data you bring into the Service, including any claim by a person it relates to, or by a regulator, that it was collected, recorded, imported, or processed without a notice, consent, or legal basis that the law required;

(d) your connection to, or use of, a Connected Service, including any claim by its provider;

(e) your use of, or reliance on, any output, including anything you say or do to someone else on the strength of it;

(f) your breach of these Terms or of any law; or

(g) any dispute between you and your organization, another member of a workspace, or another party to a negotiation.

We will tell you about any such claim within a reasonable time. We may choose to control its defence and settlement, in which case you will give us the help we reasonably ask for, at your cost. You will not settle a claim in a way that affects us without our written consent. The limits in Section 14 protect us and do not limit what you owe under this Section.

16. Changes to These Terms

We may update these Terms from time to time. Material changes will be communicated through the Service or by other reasonable means. Continued use of the Service after such notice constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you must stop using the Service.

17. Cookies

Our use of cookies and similar browser-storage technologies is described in our Cookie Policy, which forms part of these Terms.

18. General

Whole agreement. These Terms, together with our Privacy Policy and our Cookie Policy, are the whole agreement between you and us about the Service and replace anything said or written before. You confirm that, in agreeing to them, you have not relied on any statement, promise, or representation that is not set out in them, including anything on our website, in marketing material, in a demonstration, or said by anyone on our behalf, and that you will have no claim for innocent or negligent misrepresentation based on any such statement. If these Terms and Schedule 1 conflict about how we process Customer Personal Data as your processor, Schedule 1 applies.

Each term stands alone. If a court finds any part of these Terms invalid or unenforceable, that part is to be applied to the fullest extent the law allows, and the rest of these Terms continues in full effect.

No waiver. If we do not enforce a right under these Terms, or delay in doing so, we have not given it up.

Transfer. You may not transfer your rights or obligations under these Terms to anyone else without our written consent. We may transfer ours to an affiliate, or to a successor in a merger, acquisition, or sale of our business or assets.

Rights of others. Nobody other than you and DealQ Ltd. has any right to enforce these Terms, whether under the Contracts (Rights of Third Parties) Act 1999 or otherwise, except that the people described in Section 14 as included in “we” and “us” may rely on Sections 13 to 15.

Events outside our control. We are not responsible for any failure or delay caused by something outside our reasonable control, including a failure of a hosting, network, or AI provider, or of a Connected Service.

No partnership. Nothing in these Terms makes you and us partners, agents, or employees of one another.

Notices. We may give you notice through the Service or by email to the address on your account. You may give us notice by email to manuel@dealq.io.

19. Governing Law and Disputes

These Terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction over any dispute, without affecting any mandatory consumer-protection rights available to you where you live.

Before starting proceedings, you agree to tell us about the dispute at manuel@dealq.io and to give us 30 days to try to resolve it with you. To the extent the law allows, a claim against us may be brought only by you, for yourself, and not as part of a class, collective, or representative action. Nothing in this Section stops us from asking any court for an urgent order to protect the Service, its security, or our intellectual property.

20. Contact

For questions about these Terms, contact: manuel@dealq.io

Schedule 1: Data Processing Terms

These Data Processing Terms apply where we process Customer Personal Data as your processor (Section 8). In this Schedule, “Data Protection Laws” means the UK GDPR, the Data Protection Act 2018, the EU GDPR where it applies, and any other data protection or privacy law that applies to the processing; and “controller”, “processor”, “personal data”, “processing”, “data subject”, and “personal data breach” have the meanings those laws give them.

1. The processing. We process Customer Personal Data in order to provide the Service to you, for as long as we hold it. The processing consists of hosting, storing, transcribing, extracting, searching, analyzing with AI models, displaying, and deleting it. The personal data is whatever you choose to bring into the Service; it typically includes names, job titles, employers, and contact details, voice recordings and what a person said in a meeting, and information about a person’s role in, and position on, a negotiation. The data subjects are your own people and the counterparts, contacts, meeting participants, and other people named in your User Content.

2. Your instructions. We will process Customer Personal Data only on your documented instructions, unless the law requires us to do otherwise, in which case we will tell you first unless the law forbids it. These Terms, our Privacy Policy, and the way you use and configure the Service are your complete instructions. You are responsible for making sure that your instructions are lawful, and that you have the legal basis and have given the notices that Data Protection Laws require for the processing. We will tell you if we believe an instruction breaks Data Protection Laws, and we need not follow it.

3. Our people. Everyone we authorize to process Customer Personal Data is bound to keep it confidential.

4. Security. We maintain the technical and organizational measures described in Section 9 of our Privacy Policy. You have considered those measures and agree that they are appropriate to the risk of the content you choose to submit. You are responsible for how you use the Service, including keeping accounts secure, deciding whom you admit to a workspace, and deciding what you submit.

5. Sub-processors. You give us a general authorization to use the service providers listed in Section 5 of our Privacy Policy to process Customer Personal Data. We bind each of them by contract to data protection obligations of the same kind as those in this Schedule, and we remain responsible to you for what they do, subject to Section 14. We will update that list before a new provider begins processing Customer Personal Data. If you object to a new provider on reasonable data protection grounds, tell us at manuel@dealq.io within 14 days of the update; if we cannot resolve your objection, your remedy is to stop using the Service.

6. Transfers. You authorize us and our sub-processors to process Customer Personal Data outside the United Kingdom and the European Economic Area, relying on the safeguards described in Section 10 of our Privacy Policy.

7. Helping you. Taking into account the nature of the processing and the information available to us, we will give you reasonable help to respond to data subjects exercising their rights, and to meet your own obligations about security, personal data breaches, data protection impact assessments, and consulting a regulator. Where the Service lets you access, correct, export, or delete the data yourself, you will do that first. We may charge our reasonable costs for any further help, where the law allows.

8. Personal data breaches. We will tell you without undue delay after we become aware of a personal data breach affecting Customer Personal Data, by email to the address on the workspace owner’s account, with the information we then have. Telling you about a breach is not an admission of fault or liability. You are responsible for any notification to a regulator or to the people affected.

9. Deletion and return. While you use the Service, you can delete Customer Personal Data, and export it where the Service offers an export. When your account or workspace is closed, we delete Customer Personal Data within the period stated in Section 8 of our Privacy Policy, unless the law requires us to keep it. Data that has been de-identified so that it no longer relates to an identifiable person is not Customer Personal Data.

10. Showing that we comply. On request, we will give you the information reasonably needed to show that we comply with this Schedule. If that information is not enough to meet your obligations under Data Protection Laws, you may audit our compliance, no more than once in any 12 months unless a regulator requires it, on at least 30 days’ written notice, during business hours, under a duty of confidence, at your own cost, and without access to any other customer’s information.

11. Our own purposes. This Schedule does not apply to personal data we process as a controller (Section 8).

12. Liability. Sections 14 and 15 apply to this Schedule.

DealQ — Terms and Conditions